Delivery & Returns
Orders are delivered by the method of delivery offered by the Seller and selected by you during the order finalisation and confirmation process on the Websites.
Deliveries within United States,Canada,Germany,United Kingdom,Italy,Spain,France,the Purchaser should allow for approximately 3 business days from the date of confirmation of order to delivery of the Products. Allow up to 10 business days during a sale.
Deliveries outside of those country the Purchaser should allow for approximately 3 weeks from the date of confirmation of order to delivery of the Products.
Any time quoted for delivery is an estimate only and the Seller shall not be liable to you or to any other person for any loss or damage howsoever arising as a result or consequence of any failure to deliver or any delay in delivery resulting in the Products arriving later than estimated delivery times.
You shall not be relieved of any obligation to accept or pay for Products by reason of any delay in delivery.
Where you request the Seller to deliver Products directly to another person, that person takes possession of the Products for you as your agent, but you remain directly responsible to the Seller under these Terms and Conditions.
Inability to Deliver Due to Purchaser
If due to any act, omission or default by the Purchaser, the Seller is unable to deliver any Products to you at the time that the Products are due to be delivered, you agree to reimburse the Seller for all reasonable costs incurred by Jaggad or any member of the Jaggad Group for storing, securing and insuring the Products until such time as the Products are delivered or re-delivered to the Purchaser.
All costs under the above clause will be calculated for the period commencing on the date on which any Products would have been delivered but for the Purchaser’s act, omission or default, and finishing on the date on which the Products are subsequently delivered or re-delivered.
Cancellation of Orders
If the Seller determines that it is or may be unable to deliver within a reasonable time, or at all, the contract may be cancelled by the Seller. In the event of cancellation you shall have no claim against the Seller for any damage, loss, cost or expense whatsoever.
No purported cancellation or suspension of an order or any part thereof by you is binding on the Seller after that order has been accepted by the Seller.
Risk in the Products and all insurance responsibility for theft, damage or otherwise in respect of the Products will pass to you upon despatch of the Products for delivery from the premises of the Seller supplying the Products.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged or faulty goods
The Purchaser acknowledges and agrees that:
If the Product has been damaged during transportation for the purposes of Delivery* to the Purchaser, the Seller will replace the Product if the Purchaser contacts Seller within two (2) business days of receiving the Product.
Delivery costs to return the Product to Seller are the responsibility of the Purchaser.
If you receive Products from the Seller other than those you intended to purchase, you have thirty (30) days after delivery of the Products to you to contact the Seller and return the Products so that they may be replaced by the correct Products. If the Products are returned in original packaging and in a resalable condition (ie not worn), the Seller will replace the Products or refund you the purchase price of them at the Seller’s discretion. If the Products are not returned in original packaging and/or not in a resalable condition (ie not worn), it is at the Seller’s discretion as to whether the Products will be replaced or returned to you without replacement.
The Seller will not be held responsible for damage caused to Products by misuse or poor care.
The Seller’s Refund Policy as set out herein shall be subject to the requirements of those country Consumer Law, and where applicable shall be modified to the extent necessary to comply with those country Consumer Law and shall be supplemented where necessary to provide any additional rights and obligations upon the Seller and the Purchaser where necessary to comply with those country Consumer Law.
If you are returning Products from an International location (outside of the countries mentioned), please ensure that you clearly mark on the customs declaration that the Products contained in the package are “Returns” to the seller to prevent the package incurring customs charges. If the Products are not marked as “Returns” and the Seller incurs a customs charge, the Seller may refuse to accept delivery of the Products unless the cost is met by you.